Refunds & Return Policy

Return and Refund Policy

Last updated: April 08, 2021

Thank you for shopping at ALUTOPIA.COM.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Refunds, Returns and Terms & Conditions of Ticket Sales

The following terms are applicable for any physical products that You purchased with Us.

Refunds are not accepted on the purchase of event tickets and digital services. For further details please refer to Terms & Conditions of Ticket Sales

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ALUTOPIA.COM.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to ALUTOPIA.COM, accessible from https://www.alutopia.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: contact@alutopia.com

By visiting this page on our website: https://www.alutopia.com/contact

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Returns Address to be communicated separately.

Return Label Locations

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://www.alutopia.com/contact

Terms & Conditions of Ticket Sale

ALUTOPIA.COM Ltd () (“ALUTOPIA.COM”) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the “Seller” or “Organiser”). In providing these services, ALUTOPIA.COM owns and operates ALUTOPIA.COM.com and the “Site”).

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from ALUTOPIA.COM, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

Variation to Terms and Conditions

ALUTOPIA.COM may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Additional Seller Terms and Conditions

Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (including their Conditions of Entry) (“Seller’s Terms”). The Seller’s Terms may be disclosed as part of the event information on ALUTOPIA.COM’s website and at ALUTOPIA.COM agents and outlets at the time of purchase. The Seller’s Terms are also available from ALUTOPIA.COM on request.

General Terms and Conditions
ALUTOPIA.COM acts as agent for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the UK Consumer Law) ALUTOPIA.COM otherwise has no liability to you.

Without limiting other remedies, ALUTOPIA.COM may limit, suspend or terminate the account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For clarity, ALUTOPIA.COM may limit, suspend or terminate the account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account.

Refunds, exchanges and replacements

Subject to requests made under the Refundable Tickets Terms and Conditions of Sale below, or the COVID-19 Refunds and Exchanges Terms and Conditions:

ALUTOPIA.COM will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled, or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the UK Consumer Law). You must apply for a refund within a reasonable time. ALUTOPIA.COM does not offer refunds or exchanges as a result of a change in your personal circumstances.
If an event is cancelled, rescheduled, or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the UK Consumer Law), neither ALUTOPIA.COM nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
ALUTOPIA.COM will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. ALUTOPIA.COM may charge a reasonable fee for the replacement of tickets. ALUTOPIA.COM may not replace tickets where seating is unallocated (general admission tickets);
You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when deciding for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation.
In most cases, refunds will be automatically processed to the credit card originally used for purchase.

Variations to performances or events

The Seller reserves the right to add, withdraw, reschedule, or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

Conditions of entry

Admission to an event is subject to the Seller’s Terms. In particular, the following form part of the Seller’s terms unless otherwise specified:
You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
If you arrive late, you may not be admitted until a suitable break in the event.
You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
You may be required to submit to a search of your person and/or possessions before entering the event.

COVID-19 specific conditions of entry

You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the Venue may be affected, resulting in the Seller (or ALUTOPIA.COM, on behalf of the Seller) being required to or deciding to:
1. cancel or postpone the event
2. reduce the number of persons who may attend the event
3. change your seating allocation; and/or
4. change any standing or seating configurations for attendance at the event;

in which case You may receive a refund in accordance with these ALUTOPIA.COM Terms and Conditions of Sale, or the COVID-19 Refunds and Exchanges Terms and Conditions, as the case may be.

You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either you, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, you agree not to attend the event. If you do attend the event, you agree to assume all risk associated with COVID-19

Authenticity and validity of tickets

Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from ALUTOPIA.COM or other authorised points of sale.

Resale of tickets & scalping

Tickets may not, without the prior written consent of ALUTOPIA.COM and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. ALUTOPIA.COM will use reasonable efforts to notify you of such action.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Collection and delivery of tickets

You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, ALUTOPIA.COM may change your delivery method to “venue collect” at its discretion.
Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.

Limitations on number of tickets purchased

When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all your orders and tickets cancelled without notice by ALUTOPIA.COM at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.

System Errors

While ALUTOPIA.COM takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. ALUTOPIA.COM may cancel an order made as a result of any such error, although in the case of a pricing error ALUTOPIA.COM will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

Customer Errors

If an error on your behalf results in ALUTOPIA.COM reprocessing the ticket transaction at your request, ALUTOPIA.COM may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to ALUTOPIA.COM by a third party.

For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact ALUTOPIA.COM or refer to readily available resources on line.

ALUTOPIA.COM Online Terms of Use and Privacy Policy

The Website Terms of Use and the ALUTOPIA.COM Australia Privacy Policy are incorporated into these Terms and Conditions and apply to all sales through this Site.

General
The term “including” when used in these Terms and Conditions is not a term of limitation.

Refunds & Return Policy

ALUTOPIA on Instagram